Service areas are primarily client facing and serve broad categories of service or solution that our clients request in a significant quantity. Service areas work across departments and delivery to develop, market, sell, deliver and grow a set of related services and build the team that delivers those services.
It is important to note that service areas may overlap in places, and that client projects can often be served by more than one service area during the course of delivery. Similarly team members may work across multiple service areas, even in a single day.
Each area has one or two Service Area Leads. The lead is responsible for guiding the overall vision and strategy of the service area, ensuring marketing, sales, recruiting and delivery achieve quality, revenue, margin, team and client satisfaction targets.
Each service area is identified by a unique 2 character code - this is used to identify the service area in Harvest and other tools.
|DevOps||DV||Owen Barton||Board link||#devops||Every 2 weeks on Thursday, 1-2pm PT, 4-5pm ET|
|Drupal||DR||Bob Schmitt||Board link||#engineering-drupal|
|Free Software Open Data||OD||Kim Davidson & Gerardo Gonzales||Board link||#opendata||Weekly on Friday, 1-2pm PT, 4-5pm ET|
|Innovation Lab||IL||TBD||Board link||#|
|Security & Compliance||SC||Fen Labalme||Board link||#loving-security|
|Support & Helpdesk||SP||Ero Gray||Board link||#helpdesk|
|Education Services||ES||Tony Fortenberry||Board link||#eduservices|
|User Experience||UX||Kevin Walsh||Board link||#devops||Weekly on Monday, 12-1pm PT, 3-4pm ET|